Oferta de empleo
Customer Sales Representative en Medellín

URGENTLY HIRING: An Experienced Bilingual Customer Service Representative

Schedule: Between 8AM – 6PM Central Standard Time (CST)
Working Hours: 9 hours a day (8 working hours with 1 hour break)
Day Off: To be discussed (2 consecutive days a week)

An ideal candidate is/has:
· Reliable and goal-oriented
· Dedicated and committed
· A team player who enjoys helping others
· Self-motivated and capable of thriving in a fast-paced corporate environment
· Strong organizational, project management, and problem-solving skills
· Impeccable multi-tasking abilities
· Friendly and professional demeanor
· Exceptional interpersonal skills

Mode of Communication
· Gmail
· Online-chat
· Video conferencing

CSR Full Job Description:
· Provides customer service and resolves issues by offering solutions, explanations and options.
· This CSR works directly with clients, instructors and staff to deliver outstanding customer service to our students by being knowledgeable in our driving programs in order to meet sales goals.

Main Daily Tasks Includes:
· Taking incoming calls
· Upselling programs
· Processing payments
· Scheduling clients

Main Tools Utilization:
· Asana App
· Google Maps
· Transits
· 8x8

General Accountability:
· Provides customers' information about products or services, takes or enters orders, schedules lessons, cancels accounts, or obtains details of complaints;
· Ensures full customer satisfaction and maintains a friendly, helpful demeanor;
· Identifies and prioritizes problems and issues related to the service area;
· Maintains close contact with customers to give updates on progress toward resolution of issues or service requests;
· Ensures that appropriate changes were made to resolve customers' problems;
· Refers unresolved customer issues to designated departments for further investigation;
· Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork; and
· Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

The company reserves the right to add or change duties at any time.

System Requirements:
· Desktop/Laptop
· Intel Core i5
· 4GB RAM for multitasking requirements
· Workstation free from any Noise and Distractions
· Noise Canceling USB Headset
· Internet Connection (at least 15-20mbps)
· Backup for Power Outage: Generator/UPS or Alternative Location
· Backup Internet connection (another provider/broadband)

In order for you to be considered for this position your email must include the following:
· Updated CV/resume in English
· Provide references: 2 personal and 2 from work
· A 1-minute video or voice file telling us more about yourself.
· System requirements test
· Speed ​​Test Result