Customer Support Supervisor

Schedule: M-F 8am to 6pm

Responsabilities

-Lead a team of 12-15 associates, ensuring all daily tasks are completed efficiently and with exceptional attention to detail.

-Monitor and review calls and correspondence between representatives and customers to maintain our high-quality standards.

-Provide guidance and direction to representatives when handling escalated issues, ensuring timely and effective resolutions.

- Keep the team well-informed about changes to our products and services, ensuring they are equipped to provide the best customer support.

- Develop and nurture your team through performance management, goal setting, ongoing training, and fostering strong employee relationships.

-Participate in the interview process for prospective new representatives, helping us build a skilled and motivated team.

-Collaborate with cross-functional teams to follow standard operating procedures and appropriately escalate issues for clients and participants.

-Stay updated on customer service training to enhance your knowledge and skills

Tipo de puesto: Tiempo completo

Salario: $3.200.000 - $3.600.000 al mes