Customer Support Specialist (Remote)

Responsibilities
– Provide timely and helpful responses to user inquiries, feedback, and support requests.
– Assist users with any issues they encounter while using the mobile fitness app, including technical problems, billing inquiries, and navigation difficulties.
– Offer guidance on app features, settings, and functionality to help users make the most of the app.
– Investigate and troubleshoot user-reported issues, working closely with the development team to diagnose and resolve technical problems.
– Maintain a comprehensive knowledge base of common user questions and issues, enabling quick and accurate problem resolution.
– Act as a liaison between users and the development team by gathering and documenting user feedback and feature requests.
– Provide insights and feedback on recurring issues or trends to help improve the app’s user experience.
– Engage with users on various communication channels, such as email, chat, and social media.
– Create and update support documentation, FAQs, and tutorials to empower users to find answers independently.
– Provide regular reports to the project team on common issues, user sentiment, and areas where improvements are needed.
– Collaborate with the development team to prioritize bug fixes and feature enhancements based on user feedback.

Requirements
– Possess excellent written and verbal communication skills.
– Exhibit strong problem-solving abilities with acute attention to detail.
– Capable of working both independently and collaboratively as part of a team.
– Proficient in using ticketing systems and CRM software.
– Prior experience in customer service or related fields.
– Technical aptitude and the ability to troubleshoot technical issues.
– Flexibility to work during evenings and weekends, if required.
– Demonstrate patience, empathy, and a strong customer-focused mindset.
– Skilled at managing multiple tasks and prioritizing workload.
– Experience in social media management and community engagement is advantageous.

Mandatory Skills
– Customer Support

Mandatory Languages
– English

Salary
– Salary from $6 up to $9

Working Day
– Full Time Jobs

Working Conditions
– Remote position on contract employment basis
– Working schedule: Monday to Friday – Business EST hours
– Holidays and days off are negotiable
– English-speaking work environment